Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of TireloHub, a booking and business-management platform operated for service businesses in South Africa.

They cover both the businesses that use TireloHub (“business owners”) and the customers who book and order through them (“customers”). Sections that apply to one or the other are marked. By creating an account, starting a trial, or booking through a business on TireloHub, you agree to the sections that apply to you.

The individual business you book or order from may also have its own terms (for example, its cancellation, deposit or no-show rules), which you accept at the time of booking.

2. Accounts, trials & cancellation Business owners

Business owners may start a 30-day full-access trial — no card required and no charge during the trial. After the trial, continued use requires an active subscription of R250 per month per company.

You can cancel your subscription at any time yourself from “Plan & billing” in your dashboard. When you cancel, you are not charged again and you keep full access until the end of the period you have already paid for; after that the workspace becomes read-only and your data is retained. You can resubscribe at any time.

See our Cancellation & Refund Policy for the money-back window and full details. You are responsible for keeping your login credentials secure.

3. Bookings, deposits & no-shows Customers

Businesses set their own services, prices, deposit rules, and cancellation policies. Where a business requires a deposit, your booking is confirmed once the deposit is received.

Cancellation, refund, and no-show terms are set by each business and shown on their booking page.

4. Payments & refunds Business owners

Payments are processed by third-party gateways (such as Paystack, Yoco, PayFast, or Ozow). TireloHub does not store full card details.

Subscription fees are billed monthly in advance. Your first paid month carries a 7-day money-back guarantee — cancel within 7 days of your first payment for a full refund. After that, months already started are non-refundable (you keep access for the full period), except where a refund is required by law. See our Cancellation & Refund Policy.

5. Acceptable use

You agree not to misuse the platform, upload unlawful content, or attempt to disrupt the service. Businesses are responsible for the accuracy of their listings and the lawfulness of the services they offer.

6. Liability

TireloHub provides the platform “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under South African law.

7. Changes & contact

We may update these terms from time to time; material changes will be notified in-app. Questions can be sent to support@tirelohub.co.za.

These terms are governed by the laws of the Republic of South Africa.