Cancellation & Refund Policy

1. Try before you pay

Every business gets a 30-day full-access free trial. No card is required to start and nothing is charged during the trial. This gives you a full month to decide whether TireloHub works for your business before you ever pay.

2. Cancel any time, yourself

You can cancel your subscription at any time from “Plan & billing” in your dashboard (web or app) — no phone calls, no emails, no waiting.

When you cancel, you are never charged again.

3. What happens to your access

Cancelling stops the next renewal only. You keep full access until the end of the period you have already paid for — you don’t lose the time you paid for.

After that date the workspace becomes read-only: you and your team can still sign in and view everything, but can’t take new bookings or make changes. Your data is kept safe, and you can resubscribe at any time to pick up exactly where you left off.

4. 7-day money-back guarantee

Your very first paid month comes with a 7-day money-back guarantee. If you cancel within 7 days of your first payment, we refund that payment in full.

After the first 7 days, a month that has already started is non-refundable — but you always keep access for the full month you paid for, and you won’t be billed again once you cancel.

5. How refunds are paid

Eligible refunds are made to the original payment method via our payment gateway, normally within 5–10 business days depending on your bank.

Nothing in this policy limits any right to a refund that you have under the South African Consumer Protection Act or other applicable law.

6. Payments taken by businesses

This policy covers your TireloHub subscription only. Deposits or payments you make to a business you booked with (for their services or products) are governed by that business’s own cancellation and refund terms, shown on their booking page.

7. Questions

Email support@tirelohub.co.za and we’ll help. This policy is governed by the laws of the Republic of South Africa.